Frequently Asked Questions
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Flights are not included in any of our experiences. We’ll always let you know the recommended airports and arrival windows, and we’re happy to point you in the right direction — but booking your own flights gives you full flexibility on departure points, upgrades and airline loyalty points.
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All bookings start with an enquiry. Fill in the form on our Enquire page and we’ll be in touch within 48 hours to discuss your experience, confirm availability and talk through next steps.
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Yes. A deposit is required to secure your place, with the remaining balance due closer to the travel date. Full payment terms are confirmed at the time of booking and vary by experience.
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Yes. We offer instalment plans on most experiences so you can spread the cost between booking and travel. Details are confirmed during the enquiry process.
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In the unlikely event that an experience cannot go ahead due to insufficient numbers, you will receive a full refund of any payments made. We will always communicate as early as possible if this situation arises.
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We strongly recommend that all guests hold comprehensive travel insurance before travel. This should cover cancellation, medical expenses and any activities included in your itinerary. We can provide guidance on what to look for if needed.
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What’s included varies by experience and is clearly outlined at the time of enquiry. As a general rule, accommodation, transfers, meals, experiences and your After Sunday welcome pack are all taken care of. Flights and personal spending are not included.
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Send us a message via the enquiry form and we’ll come back to you.
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Send us a message via the enquiry form and we’ll come back to you.
